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TOPIC: comic scraper can not connect to online data base

comic scraper can not connect to online data base 3 years 2 months ago #40291

  • illinnoise
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I have been getting a error for the past few days. the message it give me is

"the comic vine online database could not be reached. this may be due to a temporary technical error with the data base, or there may be a problem with your internet connection."

now i have two computers both running comic rack and comic scraper one computer is having this problem while the other is not so i can rule out it being a problem on comic vine side i also have a strong connection to the internet on both computers so i can rule out a bad connection to the internet. this leaves me with to many options to trouble shoot. is there any one out there who can help me fix this problem? :( i have added a error log file to this post in hopes that it might shed some light on this situation.
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comic scraper can not connect to online data base 3 years 2 months ago #40293

  • cbanack
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It looks like you have an anti-virus program, a firewall, or perhaps some kind of Windows security setting that is stopping you from accessing Comic Vine with ComicRack (and the scraper, which runs as part of ComicRack) on that computer.

Have you been adjusting the settings on anything like that recently?

Also, are you able to connect to api.comicvine.com/ on that computer, or does that webpage time out?
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comic scraper can not connect to online data base 3 years 2 months ago #40294

  • illinnoise
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no i have not touched any of the setting directly. however i did have a messed up update from windows a few days ago. it through my video card out of wack and i ended up needing to have to restore the computer to a earlier date to get it work correctly again. this could of messed up some of the settings i can not confirm this though. i can confirm that the api.comicvine.com/ page opens right away.
Last Edit: 3 years 2 months ago by illinnoise.
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comic scraper can not connect to online data base 3 years 2 months ago #40295

  • cbanack
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So you don't have any kind of firewall set up on your computer, or maybe an anti virus program that could have quarantined ComicRack? The error message that you're getting happens when something on your computer is blocking ComicRack from using the Internet...
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comic scraper can not connect to online data base 3 years 2 months ago #40296

  • illinnoise
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Sorry if I was unclear. I have Norton but I have other ot made any changes to the settings. I of changes where made It would of happens involuntarily. So you Know how I can make normal allow comic rack to scrap?
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comic scraper can not connect to online data base 3 years 2 months ago #40297

  • cbanack
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Well I'm not an expert on how to use Norton, unfortunately.

But the first thing you should try is to disable, shut off, or uninstall Norton, so you can see if that fixes your problem. If it does, then at least you know what's causing the issue. Then you just need to figure out a way to stop Norton from blocking ComicRack.
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comic scraper can not connect to online data base 3 years 2 months ago #40298

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Ok cool. I'll try to start there and see what happens.
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